I wanted to take a moment and praise this ExtraSpace Storage facility and its on site manager James Hardy. Recently I needed to store furniture and other items and I searched for a storage facility. After viewing several storage facilities in the area that were really awful, I visited James facility. i was pleasantly surprised! James has a great polished professional attitude and appearance. His professionalism, attention to detail and management of a sparkling clean facility was very impressive and appreciated and I feel that my items are stored safely under his management at this site. When it comes down to it, James attention to his customers and attention to detail is the reason why I decided to store my belongings at this facility. I highly recommend this storage space!
We received a call on 7/27/17 That we did not properly lock our storage space.We told them we would be down in a few days.THE GENTLEMAN THAT CALLED GAVE
James has helped me out a lot of a couple years just want to say thank you
The staff is very friendly and helpful. They go out of their way to help their customers which is nice since moving is already so stressful.
Before they cut the lock off because you
I can sleep at night knowing my extra things are safe here.
mistakenly did not lock it properly they should state that they are going to do it with a phone call or message.I understand they are trying to protect our goods and themselves,however, sending a letter with keys to a new lock in the mail is not the way to find this out. When we arrived a new lock was on the unit and we could not enter until the keys were received in the mail.Quite frustrating.We were told it was in the written agreement.THE LETTER SHOULD ALSO STATE THE PRICE OF THE NEW LOCK.
NO MENTION OR REMINDER THAT THEY WOULD CUT OFF THE LOCK AND CHARGE US FOR A NEW ONE AND MAILING FEES anD HAVE NO ACCESS TILL THE KEYS ARRIVED IN THE MAIL.
Extra Space Storage is a US Moving Company based in Ashland, Massachusetts. Extra Space Storage is located at 89 Waverly St, Ashland, MA 01721, USA.
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